What Will You Do?
- Supervise day-to-day operations in the customer service department.
- Maintain a well-oiled customer channel (call, email, chat, community forum).
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them ona steady basis.
- Maintain accurate records and document all customer service activities anddiscussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Stay informed on the latest industry techniques and methods.
Candidates Classification
- Have good English or Bahasa
- Have minimum 5 years’ experience as customer service supervisor
- Able to work with CSM systemetcAmeyo, freshdesk, zendesk or others
- Preferable had experiences as customer service for app product
- Good capability in report
- Able to work from home with less supervision but high productivity
- Have own laptop Cor I5 with 8 ram and internet capacity minimum 10mbps
Application Form